Independent Software Vendors (ISVs) and software providers are uniquely positioned to shape the next generation of unattended commerce. As the demand for seamless self-service experiences continues to rise, kiosk software and embedded payment technology have become central to how people interact with businesses, without ever needing a cashier or attendant.
Across retail, carwash, parking, food service, amusement, transportation, and more, unattended payments are becoming the standard. From check-in to checkout, consumers now expect the ability to complete a transaction independently, using self-serve kiosks or terminals that support modern payment methods.
This shift presents a clear opportunity: software providers who embed unattended payment capabilities into their offerings stand to deliver more value, gain a competitive edge, and tap into new recurring revenue streams.
What’s Driving the Shift to Self-Service?
The global unattended payments market is projected to reach $129 billion by 2030. The reasons are clear, today’s consumers want speed, control, and convenience. The rise of contactless payment habits during the pandemic accelerated this shift, but the preference for frictionless self-service has stayed. And it’s growing.
A recent PYMNTS.com study found that 84% of U.S. consumers have used self-service kiosks, with 66% preferring them over staffed alternatives. Even more telling, over one-third are actively seeking smarter unattended options, showing the demand for enhanced, embedded payment technology is only increasing.
As adoption grows, industries are evolving fast. Merchants are upgrading their customer experience by reducing friction at the point of sale, while also benefiting from reduced staffing needs, improved operational efficiency, and the ability to serve more customers at once.
And the applications are expanding. Experts anticipate that unattended payments will soon become common in everything from ticket kiosks, arcades and amusement to laundry, toll and transit, and beyond. If there’s a need to pay, it will be done unattended.
How ISVs Can Stand Out with Embedded Payments
For software developers and providers, this is more than a feature; it’s a strategic advantage. Embedding unattended payment capabilities into your platform helps streamline the user experience, strengthens your value proposition, and positions you for long-term growth in a rapidly evolving market.
To make the most of the opportunity, ISVs should look for partners that offer:
- Proven device reliability across indoor and outdoor environments
- Secure, PCI-compliant solutions with EMV, contactless, and tokenized transactions
- Straightforward API integration
- White-label options that align with your brand and business model
- Ongoing support, from onboarding to scaling, so you’re never on your own
Built for ISVs. Powered by WeVend
The growth of unattended payments isn’t a trend; it’s a shift in how people interact with services. And as an ISV, you’re in a position to lead that change. By offering smarter, embedded payment solutions, you deliver more than just software; you enable automation, insight, and better customer experiences.
At WeVend, we make it easy for software providers to integrate powerful unattended payment capabilities into their solutions. Our platform includes:
- WeVend Secure Gateway:
A single PCI Level 1 gateway for both the U.S. and Canada - Simple API:
Designed for quick integration and seamless onboarding - White-label ready solutions:
Fully brandable hardware and UI options - In-house development and engineering:
Built for performance, reliability, and scale - WeCare support: Dedicated white-glove assistance from deployment to optimization
Let’s work together to upgrade your product line. Contact us today to schedule a demo or explore integration options.
