Consumers today expect convenience, speed, and control, and businesses are catching up fast. Self-service kiosks are no longer just a novelty in fast food restaurants or cinema ticketing. More industries are joining the shift every day, experiencing firsthand how self-service kiosks modernize their operations, keep them on trend, and support business growth.
A recent study found that 66% of U.S. consumers prefer using self-service kiosks over interacting with a cashier. This reflects a clear shift in how people want to engage with businesses. Self-service makes ordering and payment faster, more intuitive, and gives customers greater control over the experience.
But this growing demand for self-service isn’t just good for the customer. According to a leading research firm, businesses using self-service solutions often see major gains in efficiency, reduced staffing pressure, and stronger revenue. Kiosks take care of routine tasks like order-taking, ticketing, or payments, allowing your team to focus on what matters most. And when paired with the right tools to process payments and manage operations in real time, self-service adds measurable value to both your team and your bottom line.
Kiosk Adoption Across Industries
From hospitality to healthcare, businesses across sectors are adopting self-service kiosks to meet customer expectations and streamline operations. Here are just a few industries where kiosks are creating real impact:
- Restaurants & Quick-Service Brands
Self-order kiosks let customers browse menus, customize meals, and pay on the spot. This speeds up service, reduces lineups, and often increases average order value. - Ticketing & Entertainment Venues
Kiosks simplify everything from seat selection to ticket scanning, helping venues reduce congestion and improve guest flow during peak times. - Retail & Micro Markets
Whether for express checkout or fully unattended retail, kiosks let customers scan and pay without waiting, a scalable way to offer 24/7 service with minimal staff. - Hospitality & Hotels
Self-check-in and check-out kiosks reduce front desk traffic and let guests manage their stay more independently, while staff focus on personalized service. - Healthcare & Clinics
Patients can check in, confirm appointments, and make co-payments quickly and privately, helping reduce wait times and administrative workload. - Parking & Mobility Hubs
Kiosks support ticketing, validation, and payment in parking lots and transit centers, cutting down lines and enabling unattended access points.
The potential for self-service extends far beyond these examples. Kiosks are flexible, scalable, and adaptable, making them a smart solution for a wide range of operations beyond the usual use cases.
Partner with a Payment Provider to Maximize Your Self-Service Potential
Implementing self-service kiosks is only part of the equation. To fully monetize the opportunity, you need a payment partner that offers both flexibility and reliability. That starts with choosing a provider that is PCI-certified and equipped to accept all major payment methods: tap, insert, PIN, swipe, and QR, while supporting the leading card networks in North America, including Visa, Mastercard, American Express, Interac, Discover, Apple Pay, and Google Pay.
A strong payment partner goes beyond transaction processing. The right provider gives you access to the latest unattended devices, seamless integration with your kiosk system, and robust reporting tools that help you operate more efficiently. From streamlining workflows to creating new revenue opportunities, the right payment partner turns your kiosk into a high-performing business asset.
At WeVend, we’re committed to helping your business grow with the most advanced payment technology in the industry. Our solutions include never-seen-before features like e-receipt issuing, real-time sales tax calculation, instant refunds, and built-in loyalty and gift programs. We offer seamless integration, customized business apps, and white-label options, all backed by a powerful ecosystem that gives you full visibility into application status, order tracking, and performance metrics. With our comprehensive sales and support dashboard and white-glove service for both partners and merchants, WeVend is more than a payment provider, we’re a growth partner.
Contact us today to explore how WeVend can elevate your self-service strategy.
